How do I place an order?
Will I receive final proofs before Production?
Are there any returns on imprinted items?
What type of artwork do I need to send?
What type of artwork is not acceptable?
What if I don't have camera ready or acceptable art?

How do I place an order? Shortly after placing your order, you will receive an email notification that we have received your order and instructions on how to send us your artwork. Then, one of our customer care experts will be assigned to oversee your order. He or she will check product availability, review your order for any potential problems with artwork, imprint issues and delivery times, and make sure to offer you any recommendations should our expertise be helpful.

Will I receive final proofs before Production? Once your order is reviewed, you will be faxed an order acknowledgment with your proof showing the artwork to be printed and placement on your selected item. Please return this order acknowledgment within 24 hours so as not to effect your expected date of shipment. Late approvals from customers may require expedited shipping methods or in some cases rush production charges. If you require any modification please note on the order acknowledgment.

Are there any returns on imprinted items? After the order acknowledgment approving the artwork to be imprinted is returned it will be sent to production for decoration (imprinting, screen printing, embroidery, etc). After the product has been imprinted on (according to the faxed proof) there are no product returns accepted.

What type of artwork do I need to send? Camera Ready artwork means, black and white laser printed artwork of 1200 dpi or higher. We require the camera ready artwork to be in EPS (encapsulated post script) or AI (Adobe Illustrator) for PC. Please convert all text to outlines when possible.

What type of artwork is not acceptable? The following artwork is not considered Camera Ready: photographs, slides, transparencies, negative stats or films that need to be reversed to positive, halftone art that needs to be resized, low resolution laser printed artwork of less than 1200 dpi (we recommend sending black and white 1200 dpi laser prints at 200% larger than actual size), photocopies, faxed art, letterhead, business cards, Web images or any other art that needs to be touched-up, color separated, or multi-color art to be made one-color or otherwise improved. Stats, PMTs or computer scans of the above are not considered camera ready.

What if I don't have camera ready or acceptable art? In most cases art can be reproduced by our art department. There is usually an hourly rate associated with this process which our customer care associate will go over with you before we proceed with your order.